Privacy Policy

Red Hills Media (“Red Hills Media,” “we,” “us,” or “our”) is an e-commerce and creative agency based in Tallahassee, Florida. This Privacy Policy explains what information we collect when you visit our website or place an order, how we use it, and the choices you have. By using our website you agree to the practices described here.

Information we collect

We collect information you give us and information collected automatically:

• —Order & account information. When you place an order or create an account, we collect your name, email address, shipping address, phone number (if provided), and the contents of your order.
• —Payment information. Payments are processed by Stripe. We do not collect or store full card numbers; Stripe handles your card details directly under its own privacy policy. We receive a confirmation, the payment amount, and limited details needed to fulfill and support your order.
• —Fulfillment information. To produce and ship physical products, we share the shipping details necessary to fulfill your order with our print-on-demand partner, Printful.
• —Inquiry & contact information. If you contact us or submit a project inquiry, we collect the details you provide so we can respond.
• —SMS opt-in information. If you subscribe to text messages, we collect your mobile phone number and a record of your consent.
• —Usage & device information. We automatically collect standard technical data such as IP address, browser type, pages viewed, and referring pages through cookies and analytics tools.

How we use your information

We use the information we collect to:

• —process, fulfill, and support your orders;
• —create and manage your account;
• —send transactional messages (order confirmations, shipping updates) and, where you have opted in, marketing communications;
• —respond to your inquiries and provide customer service;
• —operate, secure, and improve our website and prevent fraud and abuse; and
• —comply with our legal obligations.

Mobile & SMS

The phone number and consent you provide when subscribing to text messages are used only to send the messages you signed up for. We do not sell, rent, or share your mobile opt-in information or consent with any third party for their marketing purposes.

You can opt out of text messages at any time by replying STOP, or get help by replying HELP. See our SMS Terms for full details about the program.

Cookies & analytics

We use cookies and similar technologies to keep you signed in, remember your cart, and understand how visitors use our website. We may use analytics services (such as Google Analytics and a Meta pixel) that set their own cookies and collect usage data subject to their respective privacy policies. You can control cookies through your browser settings; disabling some cookies may affect site functionality.

Third-party processors

We share information only as needed to run our business, including with service providers that act on our behalf: Stripe (payments), Printful (product fulfillment and shipping), email and SMS delivery providers, hosting providers, and analytics providers. These providers are permitted to use your information only to provide services to us. We may also disclose information when required by law or to protect our rights, and in connection with a merger, acquisition, or sale of assets. We do not sell your personal information.

Your choices & rights

You may review or update your account information by signing in, opt out of marketing emails using the unsubscribe link, and opt out of text messages by replying STOP. Depending on where you live, you may have rights to access, correct, or delete your personal information, or to object to certain processing. To exercise these rights, contact us using the details below; we will respond as required by applicable law.

Data retention

We retain personal information for as long as needed to provide our services, fulfill the purposes described in this policy, comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we delete or de-identify it.

Children

Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date above reflects the most recent revision. Material changes will be posted on this page.

Contact

Red Hills Media — Tallahassee, Florida. Questions about this policy or your information? Email contact@redhillsmediafl.com.