Privacy Policy

Red Hills Media LLC (“Red Hills Media,” “we,” “us,” or “our”) is based in Bradfordville, Florida. This Privacy Policy explains what information we collect when you visit our website or place an order, how we use it, and the choices you have. By using our website you agree to the practices described here.

Information we collect

We collect information you give us and information collected automatically:

• ·Shop-opening requests. If you ask to hear when checkout opens, we save your email address and request date for that one notification. This does not enroll you in our general newsletter. Our Emails service handles delivery preferences and unsubscribe requests.
• ·Order & account information. When you place an order or create an account, we collect your name, email address, shipping address, phone number (if provided), and the contents of your order.
• ·Payment information. Payments are processed by Stripe. We do not collect or store full card numbers; Stripe handles your card details directly under its own privacy policy. We receive a confirmation, the payment amount, and limited details needed to fulfill and support your order.
• ·Fulfillment information. To produce and ship physical products, we share the shipping details necessary to fulfill your order with our print-on-demand partner, Printful.
• ·Inquiry & contact information. If you contact us or submit a project inquiry, we collect the details you provide so we can respond.
• ·SMS opt-in information. If you subscribe to text messages, we collect your mobile phone number and a record of your consent.
• ·Usage & device information. We automatically collect standard technical data such as IP address, browser type, pages viewed, and referring pages through cookies and analytics tools.

How we use your information

We use the information we collect to:

• ·process, fulfill, and support your orders;
• ·create and manage your account;
• ·send transactional messages (order confirmations, shipping updates) and, where you have opted in, marketing communications;
• ·respond to your inquiries and provide customer service;
• ·operate, secure, and improve our website and prevent fraud and abuse; and
• ·comply with our legal obligations.

Mobile & SMS

The phone number and consent you provide when subscribing to text messages are used only to send the messages you signed up for. We do not sell, rent, or share your mobile opt-in information or consent with any third party for their marketing purposes.

Account and service alerts are a separate, optional program for verified My Red Hills users. These messages may cover account access, billing, products, projects, and service status. Marketing, sales, fundraising, and promotional texts require a separate opt-in and are not included when you enable account and service alerts.

Red Hills Media Research survey invitations are also a separate, optional program. People enroll at redhillsmediafl.com/research/signup by providing a mobile number and affirmatively accepting the displayed SMS disclosure. Research messages may contain a personalized survey link and one reminder, with no more than two messages in a rolling 30-day period. Opening a survey link, answering a survey, or appearing in an imported sample does not itself constitute SMS consent.

You can opt out of text messages at any time by replying STOP, or get help by replying HELP. See our SMS Terms for full details about the program.

Cookies & analytics

Essential cookies keep you signed in and remember your cart. Optional Google Analytics and Meta and LinkedIn advertising tracking starts only after you accept it. Analytics helps us understand visits and purchases; advertising helps us show relevant ads for our services and products. With analytics enabled, we remember the first and latest recognized pilot campaign for up to 30 days and attach those campaign labels to an inquiry you submit. Turning off analytics clears the campaign labels stored in your browser.

LinkedIn receives eligible public page views and an event when we accept a marketing consultation inquiry. These events exclude URL query strings, your inquiry text and contact details. LinkedIn tracking stops when you withdraw advertising consent and is disabled when your browser sends Global Privacy Control. We remove LinkedIn identifiers stored on our site when advertising consent is withdrawn or expires.

When you accept the updated advertising choice, we also retain advertising click and browser identifiers from recognized Google, Meta or LinkedIn pilot links for up to 30 days. If you submit a service inquiry, we keep those identifiers, your browser type, and the public page path separately from your message so we can connect advertising to inquiries, bookings, and payments. With this advertising choice, we may share those identifiers and the corresponding service and outcome events with Google, Meta or LinkedIn to measure advertising. That server-side integration is being prepared and is not active yet. LinkedIn matching uses its click identifier for accepted marketing consultation inquiries, with the same event identifier as browser tracking to avoid counting the inquiry twice. Inquiry contents and contact details are not sent with our advertising events.

Turning advertising off removes the matching record in this browser and requests deletion of matching identifiers associated with its inquiries on our server. If your connection is unavailable, the browser retries when you return or reconnect. It does not delete the inquiry or its financial records. Data already processed by Google, Meta or LinkedIn is subject to their privacy controls. If you clear browser storage or use another device, contact us for help with deletion. Your cookie choice lasts six months. Choose “Cookie preferences” in the footer to change it, with separate controls for analytics and advertising. Declining optional cookies does not prevent shopping or sending an inquiry.

Third-party processors

We share information only as needed to run our business, including with service providers that act on our behalf: Stripe (payments), Printful (product fulfillment and shipping), email and SMS delivery providers, hosting providers, and analytics providers. These providers are permitted to use your information only to provide services to us. We may also disclose information when required by law or to protect our rights, and in connection with a merger, acquisition, or sale of assets. We do not sell your personal information.

Your choices & rights

You may review or update your account information by signing in, opt out of marketing emails using the unsubscribe link, and opt out of text messages by replying STOP. Depending on where you live, you may have rights to access, correct, or delete your personal information, or to object to certain processing. To exercise these rights, contact us using the details below; we will respond as required by applicable law.

Data retention

We retain personal information for as long as needed to provide our services, fulfill the purposes described in this policy, comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we delete or de-identify it.

Children

Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date above reflects the most recent revision. Material changes will be posted on this page.

Contact

Red Hills Media LLC — Bradfordville, Florida. Questions about this policy or your information? Email contact@redhillsmediafl.com.